Refund Policy

We want you on a proxy that works. If something is wrong with yours, please tell us straight away — most problems are fixed faster than a refund.

1. 24-hour money-back guarantee — if something is wrong with your proxy

Every order carries a 24-hour money-back guarantee against problems with the proxy: monthly static residential (ISP), traffic by the gigabyte, mobile and datacenter. If, within 24 hours of purchase, your proxy:

• does not connect, or stops working,
• is not in the location you ordered, or
• is not the product you paid for,

tell us through the refund form. We test it, and we fix it, replace it with one that works, or refund the order in full.

2. Renewals and extensions

The same guarantee applies to a renewal or extension: a problem with the proxy, reported within 24 hours of the renewal charge.

3. Failed delivery — always refundable

If we fail to deliver the proxy you paid for — provisioning never completes and no working credentials are issued — you are entitled to a full refund of that order, whatever the timing. Our systems refund undeliverable orders automatically, but if one slips through, tell us and we'll make it right.

4. What is NOT refundable

• A change of mind, or a proxy you no longer need.
• A proxy that works as described.
• Requests made more than 24 hours after the purchase or the renewal charge.
• Problems on your side — your device, your network or your setup. We're happy to help you connect (see the docs), and please confirm compatibility before buying.
• Orders terminated for abuse or unlawful use (see our Acceptable Use Policy). Abuse voids any refund and may forfeit account balance.
• Payments reversed by chargeback or where fraud is suspected.

5. How to request a refund

Submit the refund / support request form with your order number and what is wrong. You'll receive a reference number immediately, and we'll reply by email — usually within one business day. Include as much detail as you can; it speeds things up.

6. How refunds are processed

Approved refunds are returned to your original payment method through Stripe. Card refunds typically post within a few business days, depending on your bank. We refund in the original currency and amount charged (excluding any non-refundable processing fees where applicable).

7. Orders placed before October 18, 2026

An order placed before this policy took effect keeps the refund terms it was sold under.

8. Questions

Anything unclear? Ask us before you buy and we'll give you a straight answer.