What exactly am I buying?

A dedicated residential proxy — one real IP address from a real ISP, used only by you. $3.99 per proxy per month, billed monthly. Unlimited bandwidth.

What does the +$1.50 add-on do?

By default your proxy ships in a country you pick. For an extra $1.50/proxy/mo, you can pin it to a specific US state and city — useful for local SEO, geo-targeted ad checks, or testing region-locked content.

Do you offer refunds?

24-hour money-back guarantee on first purchases. Contact support within 24h for a full refund.

How does the AI advisor work?

Describe your use case on the homepage and the AI recommends the proxy type that fits — up to 5 free questions, no signup required.

Refund Policy

Last updated: June 11, 2026

We want you on a proxy that works. This policy explains exactly when an order is refundable. Broxy resells from an upstream supplier (ProxyCheap), so our windows are aligned with — and never looser than — theirs. If something isn't working, please open a request first; most issues are fixable faster than a refund.

1. First-order money-back guarantee

Your first dedicated residential (ISP) order — the $3.99/mo product — carries a 24-hour money-back guarantee. If it doesn't fit your use case, request a refund within 24 hours of purchase for a full refund, no questions asked. This applies once, to a first order only.

2. Refund windows by product

Time-limited proxies (dedicated residential / ISP, datacenter, mobile 4G/5G): a full refund is available within 3 days of purchase, provided the proxy has not been substantially used. After 3 days, continued availability means the service has been delivered, and the order is non-refundable.
Bandwidth / per-GB plans (rotating, when available): a full refund is available only if no more than 20% of the purchased bandwidth has been used.
Renewals / extensions: refund requests for a renewal must be submitted within 24 hours of the renewal charge.

3. Failed delivery — always refundable

If we fail to deliver the proxy you paid for — provisioning never completes and no working credentials are issued — you are entitled to a full refund of that order, regardless of any window above. Our systems auto-refund undeliverable orders, but if one slips through, tell usand we'll make it right.

4. What is NOT refundable

Orders where the proxy has been used beyond brief testing, or where the refund window has passed.
Configuration or compatibility issues on your end.We're happy to help you connect (see the docs), but a lack of technical setup on your side isn't a refund reason. Please confirm compatibility before buying.
Orders terminated for abuse or unlawful use (see our Acceptable Use Policy). Abuse voids any refund and may forfeit account balance.
Payments reversed by chargeback or where fraud is suspected.

5. How to request a refund

Submit the refund / support request form. You'll receive a reference number immediately, and we'll reply by email — usually within one business day. You can also email support@broxy.ai with your order number and the reason. Include as much detail as you can; it speeds things up.

6. How refunds are processed

Approved refunds are returned to your original payment method through Stripe. Card refunds typically post within a few business days, depending on your bank. We refund in the original currency and amount charged (excluding any non-refundable processing fees where applicable).

7. Questions

Anything unclear? Email support@broxy.aibefore you buy and we'll give you a straight answer.